Andrew, the manager at the St-Laurent Blvd location, was helpful over the phone and oversaw the preparation of a special meal for lucas (1/4 chicken, steamed veg, roast potato, half baguette). a huge meal for a 3yo, and they charged us full fare. At least they didn't charge the apple juice...
Anyway, they do NOT identify potential allergens on their website, and when asked, they said the information is only available in-store. Be sure to discuss with the manager, he was aware of a recent supplier change that had not been promulgated to the binders yet. Excerpt of online feedback and response copied below (names withheld).
Dear (customer),
Pursuant to your request regarding the nutritional information for items found on our menu, please note that the said information are available in rotisseries only.
For your convenience, we have compiled this information inside a binder which you may consult, on demand, during your next visit to your nearest St-Hubert Rotisserie.
We thank you for taking the time to write to us, and hope the above meets with your expectations.
Should you require further assistance, please do not hesitate to contact us.
Sincerely,
(name)
Service à la Clientèle Réseau
Les Rôtisseries St-Hubert Ltée
serviceclient1@st-hubert.qc.ca
-----Message d'origine-----
Envoyé : 28 novembre 2008 15:47
À : Centre de service au client
Message : My son has multiple food allergies (peanuts, nuts, eggs, milk, soy, gelatin, legumes, lamb and shellfish). I applaud you for making your restaurants completely nut-free! Most of his other allergies are also in the government list of priority allergens. We therefore need to plan our visits to restaurants carefully, and would like to see your ingredients lists (or at least allergen information) before ordering. Unfortunately, I can't seem to find that on your website. Where am I supposed to find allergy information for your products?
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